Help Centre

craps FAQ — Everything Philippines Players Need to Know

Got questions about your account, sports betting, payments, or how the platform works on mobile? This FAQ page covers the most common queries from players across the Philippines. Browse by topic below or scroll through all the answers — everything is organised to help you find what you need quickly and get back to the action.

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Account registration & verification Sports betting rules explained PHP deposits & withdrawals Mobile access on Android & iOS VIP tiers & loyalty rewards Account security & password reset Game lobby & casino-style titles How to contact support Account registration & verification Sports betting rules explained PHP deposits & withdrawals Mobile access on Android & iOS VIP tiers & loyalty rewards Account security & password reset Game lobby & casino-style titles How to contact support

Questions about your craps account

Registration, verification, login access, and keeping your account secure — answered here.

To create a craps account, visit the Register page and fill in the sign-up form with your email address, a secure password, and your basic personal details. The process takes under two minutes and is completely free. Once you submit the form, a verification email will be sent to the address you provided — click the link inside to activate your account. After verification, you can log in immediately and start exploring the platform. All new accounts registered from the Philippines are welcome, and no download is required to get started.

If your verification email has not arrived within a few minutes of registering, the first thing to check is your spam or junk mail folder, as automated emails sometimes get filtered there. Make sure you entered your email address correctly during registration — a single typo will prevent delivery. You can request a new verification link from the registration confirmation page if needed. If the email still does not arrive after a second attempt, contact the support team at [email protected] with the email address you used to register. The team will manually verify your account and get you access as quickly as possible.

No, each player is permitted to hold only one active account on craps. Creating multiple accounts is against the platform's Terms and Conditions and may result in all associated accounts being suspended. If you have accidentally registered twice using different email addresses, contact [email protected] to have the duplicate account closed. Having a single account also ensures your VIP points, bet history, and transaction records are all kept in one place. You can review the full rules on the Terms and Conditions page.

You can reset your password directly from the Login page by clicking the password reset option and entering your registered email address. A reset link will be sent to your inbox — follow the instructions in that email to set a new password. Check your spam folder if the message does not appear within a few minutes. Once your new password is set, you can log in straight away. For security, choose a password that is unique to your craps account and not used on any other platform.

Yes, craps takes the security of your personal data seriously. All information you provide during registration and account use is handled in accordance with the platform's Privacy Policy, which you can read in full on the Privacy Policy page. Secure connections are used throughout the platform to protect data in transit. Your account details are never shared with third parties for marketing purposes without your consent. If you have specific concerns about how your data is used, you are welcome to reach out to [email protected] for clarification.

How does sports betting work on craps?

From placing your first bet to understanding live markets — here are the answers Philippines players ask most about betting.

craps offers a wide range of sports markets that are popular among players in the Philippines, including basketball, football, boxing, volleyball, and more. Both local Philippine leagues and major international competitions are covered, so there is always something relevant to follow. You can browse the full list of available sports and upcoming events on the Betting page. New markets are added regularly to keep pace with the sporting calendar. Whether you follow the PBA, international football, or world championship boxing, you will find markets to match your interest.

Yes, live in-play betting is available on craps for selected sports and events. Live markets update in real time as the action unfolds, allowing you to place bets based on what is happening during the game. Odds shift dynamically to reflect the current state of play, so timing your bet can make a real difference. You can monitor live events and your active wagers from your account dashboard. Head to the Betting page to see which events currently have live markets open.

Your complete bet history, including settled results and any active wagers, is available inside your craps account dashboard once you are logged in. Each entry shows the event, the market you bet on, the stake amount in Philippine pesos (PHP), the odds at the time of placement, and the outcome. You can filter your history by date range or sport to find specific bets quickly. If you notice any discrepancy in a settled result, contact [email protected] with the relevant bet reference and the team will investigate. Keeping track of your betting activity is also a good habit for responsible gaming — see the Responsible Gaming page for more guidance.

All bets on craps are placed in Philippine pesos (PHP), so there are no currency conversion fees or exchange rate complications to worry about. Stakes, potential winnings, and settled payouts are all displayed and processed in PHP. This makes it straightforward for players across the Philippines to manage their betting budget without needing to calculate conversions. Minimum and maximum stake amounts per bet are shown on the relevant market before you confirm your wager. If you have questions about stake limits for a specific event, the support team at [email protected] can provide details.

Deposits, withdrawals, and payment options

Everything you need to know about funding your account and getting your winnings out — in Philippine pesos.

craps supports a range of payment methods that are widely used across the Philippines, including local e-wallets and bank transfer options. All deposits are processed in Philippine pesos (PHP), so there are no foreign currency fees involved. The available methods are displayed inside your account when you navigate to the deposit section after logging in. Minimum deposit amounts are kept accessible to suit players of different budgets. If you are unsure which method to use or encounter any issue during a deposit, contact [email protected] for assistance.

Withdrawal processing times on craps vary depending on the payment method you select. Most withdrawals to local e-wallets are processed within a short timeframe, while bank transfers may take slightly longer depending on your bank's processing schedule. You will receive a notification once your withdrawal has been approved and dispatched from the platform. If your withdrawal has not arrived within the expected timeframe, check your account transaction history first to confirm the request was submitted correctly, then contact [email protected] if the issue persists. All withdrawals are paid out in Philippine pesos (PHP) with no conversion fees.

Yes, craps applies minimum and maximum withdrawal limits that are displayed within your account at the time of making a withdrawal request. These limits are set to ensure smooth processing and compliance with platform guidelines. The minimum withdrawal amount is designed to be reasonable for everyday players, while the maximum limit per transaction can be confirmed by the support team if you need to withdraw a larger amount. All figures are shown in Philippine pesos (PHP). For specific limit details relevant to your account tier, reach out to [email protected].

If a deposit you made has not appeared in your craps account balance, first allow a few minutes for the transaction to be confirmed by the payment provider, as some methods have a short processing delay. Check your transaction history inside your account to see if the deposit is showing as pending. If the amount has been deducted from your payment method but has not been credited after a reasonable wait, contact [email protected] and provide the transaction reference number, the amount in PHP, and the date and time of the deposit. The support team will trace the payment and resolve the issue promptly. Keeping a screenshot of your payment confirmation is always helpful in these situations.

Using the platform — mobile, games, and VIP

How the craps platform works on your phone, what's in the game lobby, and how the VIP programme rewards you.

No app download is required to use craps on your mobile phone. The platform is fully optimised for mobile browsers on both Android and iOS devices, so you can access everything — sports betting, the game lobby, your account, and payments — directly through your phone's browser. Simply open your browser, navigate to the craps website, and log in as you normally would. The mobile experience is designed to be smooth and responsive, with touch-friendly navigation that works well on screens of all sizes. For more details on the mobile experience, visit the Platform page.

The craps game lobby includes a variety of casino-style entertainment options organised by category for easy browsing. You will find slots, live table games, card games, and more — all accessible from the same account you use for sports betting. Games are regularly updated and new titles are added to keep the selection fresh. Every game in the lobby is optimised for mobile play, so the experience is just as good on your phone as it is on a desktop. Visit the Game Lobby page to see the full current selection.

The craps VIP programme rewards players automatically as they continue to play on the platform. Every time you place bets or play games, you accumulate points that count towards your VIP tier progression. Higher tiers unlock better benefits, including improved cashback rates, priority customer support, and exclusive member offers. The programme is structured so that both casual players and frequent bettors can benefit at their own pace — you do not need to be a high-volume player to start earning rewards. Full details on tier levels and the benefits at each stage are available on the VIP page.

If your question is not answered on this FAQ page, the craps support team is available to help. You can reach the team by email at [email protected] — include as much detail as possible about your issue so the team can respond efficiently. For account-related queries, having your registered email address and any relevant transaction references ready will speed up the process. The support team is familiar with the needs of players across the Philippines and aims to respond promptly. You may also find additional guidance on the Responsible Gaming page if your query relates to account limits or safe play practices.

Ready to get started with craps?

If you have found the answers you were looking for, you are all set to jump in. Registration is free, takes under two minutes, and gives you immediate access to sports betting, casino-style games, and the VIP programme — all in Philippine pesos and fully accessible from your mobile phone anywhere in the Philippines.

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