craps Privacy Policy – How Your Data Is Handled

When you register for an account on the craps platform, we collect personal information including your full name, date of birth, email address, and contact details. During the identity verification process, we may also request a copy of a government-issued ID and proof of address to confirm your eligibility as a player based in the Philippines. When you make deposits or withdrawals, transaction-related data such as payment method details and transaction history are recorded for processing and compliance purposes. We also collect technical data automatically when you use the platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience. If you contact the support team at [email protected], the content of your messages and any attachments you provide may also be retained as part of your account record. All information collected is limited to what is reasonably necessary for the purposes described in this policy.

The personal information we collect is used primarily to operate and manage your account, process your transactions, and deliver the services available on the platform. Identity and age verification data is used to confirm that you meet the eligibility requirements for players in the Philippines and to comply with applicable regulatoryobligations. Your data is also used to send you account-related communications such as transaction confirmations, security alerts, and updates to platform policies — these are not marketing messages and cannot be opted out of while your account remains active. We may use aggregated, anonymised data for internal analytics to understand how players interact with the platform and to improve features over time, but this data cannot be used to identify you individually. If you participate in the VIP programme, your activity data is used to calculate your tier standing and determine the benefits you are eligible for. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by law.

Access to your personal information within the craps organisation is restricted to staff and systems that require it to perform their specific functions, such as account management, payment processing, customer support, and regulatory compliance. We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. In certain circumstances, we may share your information with trusted third-party service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers. These third parties are contractually required to handle your data securely and only for the purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of the platform or its users. Any third-party service providers we work with are selected carefully and are not permitted to use your data for any purpose other than the specific service they provide to us. If the structure of the craps business changes in the future, your data may be transferred as part of that process, and you will be notified in advance where required by law.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations. In practice, this means that account records, transaction histories, and identity verification documents are typically retained for a minimum period required under applicable Philippine regulations, even after an account is closed. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised in line with our internal data retention schedule. If you request the deletion of your account, we will process that request in accordance with our obligations — some data may need to be retained for a defined period regardless of your request, and we will inform you of this where applicable. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and platform maintenance. You can request information about the specific retention periods that apply to your data by contacting [email protected]. We review our data retention practices periodically to ensure they remain proportionate and compliant with current requirements.

The craps platform uses cookies and similar technologies to support core functionality, maintain your session while you are logged in, and remember your preferences across visits. Strictly necessary cookies are always active because the platform cannot function correctly without them — these do not require your consent. We may also use analytics cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical issues occur, so that we can improve the experience over time. No third-party advertising or tracking cookies are placed on your device through the craps platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform work. Continued use of the platform after being informed of our cookie practices constitutes your acceptance of those practices. If you have questions about specific cookies in use, you are welcome to contact [email protected] for more detail.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data where there is no longer a legitimate reason for us to retain it, subject to our legal and regulatory obligations. If you believe your data has been processed in a way that is inconsistent with this policy, you have the right to raise a concern with us directly by contacting [email protected]. We will acknowledge your request promptly and aim to respond fully within a reasonable timeframe. You also have the right to withdraw consent for any data processing that is based solely on your consent, though this will not affect the lawfulness of processing that took place before the withdrawal. If you wish to close your account, you can make that request through the support team, and we will guide you through the process in line with our account closure procedures. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements to our data practices. When we make material changes, we will post the updated policy on this page with a revised effective date, and where appropriate we will notify registered players directly. Continued use of the craps platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your information is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact [email protected] to discuss your account options. Previous versions of this policy are not archived publicly, but you may request a summary of material changes by contacting the support team. The most current version of this policy always takes precedence over any earlier version.