At craps, we believe that gaming should always be enjoyable, affordable, and within your control. This page explains the tools, guidelines, and support options available to all players in the Philippines who want to keep their experience healthy and balanced.
craps provides practical, easy-to-use tools so every player in the Philippines can set boundaries that work for their lifestyle and budget.
You can set a daily, weekly, or monthly deposit limit on your account at any time. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This helps you stay within a budget you are comfortable with and prevents impulsive top-ups during a losing streak. Limits can be adjusted downward at any time with no waiting period. Contact [email protected] if you need help setting or reviewing your current limits.
Losing track of time is one of the most common ways gaming sessions run longer than intended. The platform can send you a reminder notification after a set period of continuous play, giving you a natural pause point to step back and reassess. You choose the interval that suits you — whether that is 30minutes or a couple of hours. Taking regular breaks is one of the simplest habits that keeps gaming enjoyable over the long term. The reminder feature is available to all registered players and can be updated through your account settings at any time.
If you feel that you need a longer break from gaming, self-exclusion allows you to suspend your account for a defined period — from a few weeks up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly. To request self-exclusion, contact [email protected] with your account details and preferred exclusion duration. This option is always available and will never be discouraged by our support team.
Your account dashboard gives you a clear view of your betting and gaming history, including deposits, withdrawals, wagers placed, and session durations. Reviewing this information regularly is a healthy habit that helps you understand your actual spending patterns rather than relying on memory. If you notice that your activity is higher than you intended, it is a good time to use one of the limit or exclusion tools available. Transparency about your own behaviour is one of the most effective responsible gaming practices. The history log is always accessible from your account page.
A cooling-off period is a short-term break — typically 24 hours to 30 days — that temporarily restricts your access to betting and gaming features without fully closing your account. It is a useful middle ground between setting a limit and full self-exclusion, particularly if you have had an unexpectedly large session and want to pause before playing again. During a cooling-off period, your account data and balance are preserved. You can request a cooling-off period at any time by contacting [email protected]. The request is processed the same day.
If you are concerned about the gaming habits of a family member or someone close to you, we encourage you to reach out to our support team for guidance. We can provide information about the tools available on the platform and how to access them. While we can only make account changes at the direct request of the account holder, we are happy to discuss general responsible gaming resources with anyone who contacts us. You are not alone in navigating this, and support is available. Reach us at [email protected] for a confidential conversation.
Recognising the early signs of problematic gaming is the first step toward getting things back on track. The following indicators are worth reflecting on honestly.
If several of the warning signs above apply to you, we strongly encourage you to use the self-exclusion or cooling-off tools available on the platform, or to seek support from a professional organisation. You can also visit the FAQ page for more guidance, or contact [email protected] directly.
Responsible gaming is not just a policy requirement for craps — it is a core part of how we operate and how we treat every player on the platform.
All players registering on the craps platform are required to verify that they are of legal gaming age in the Philippines. We apply identity verification checks during the registration process and may request additional documentation at any point to confirm age and identity. Accounts found to belong to underage individuals are closed immediately and any funds are returned. We do not permit any exceptions to this policy. Protecting minors from accessing gambling services is one of our most fundamental obligations.
The platform operates in accordance with applicable gaming regulations in the Philippines and takes its compliance obligations seriously. Our responsible gaming framework is reviewed regularly to ensure it meets current standards and reflects best practices in player protection. We cooperate fully with regulatory authorities and maintain transparent records of our responsible gaming measures. Players who have concerns about regulatory compliance are welcome to raise them with our support team. Our goal is to be a platform that Filipino players can trust completely.
If you have any questions about responsible gaming tools, want to set limits on your account, or need to speak with someone about your gaming habits, our support team is available to help. You can reach us at [email protected]. You can also check the FAQ page for quick answers, or review the Terms and Conditions for the full details of our platform policies. Remember — gaming is meant to be enjoyable, and we are here to help make sure it stays that way for every player in the Philippines.